Online Fee Collection Terms

Online Fee Collection lets you accept student fee payments online through StudioPartner.

Available on the Pro and Premium plans. You need an active payout account, set up with our payment partner, Razorpay.

Payments are collected by our payment partner, Razorpay, and settled to the bank account linked to your payout account.

A Platform Fee of 3% + 18% GST is deducted from each successful payment. It is all-inclusive; no separate payment gateway charge applies. The only exception is the dispute fee described in section 7. Students pay only the fee amount you set. A GST invoice for Platform Fees is issued to you monthly.

Payments are settled to your bank account on Razorpay’s standard cycle, usually within 2–3 business days.

Online fee payments cannot be refunded through StudioPartner. If a refund is due, refund the student directly or give wallet credit. The Platform Fee is not returned.

If a student disputes a payment with their bank:

• We’ll tell you immediately and ask for proof, such as the receipt and attendance. Please send it by the date we give; without proof, disputes are usually lost.
• If the dispute is decided against you, the disputed amount becomes an amount you owe us.
• The dispute fee charged by our payment partner, Razorpay, is passed on to you at actual, whether the dispute is won or lost.
• Amounts you owe are recovered from your next online payments, up to half of each payment, until cleared.
• If anything is still owed after 30 days, we’ll send you an invoice and recover the rest from your next online payments in full. If it’s still owed after 45 days, online collection (fees and paid event tickets) is paused until it’s cleared.

Set correct fee amounts, keep your bank details accurate, send payment links only to your own students, and pay any taxes due on your own income.

You can switch off Online Fee Collection at any time. Online collection stops immediately, including payment links already sent.

We may change the Platform Fee or these terms with at least 30 days’ notice by email and in your dashboard. The change applies automatically from the date stated in the notice. If you don’t agree, you can switch off Online Fee Collection before that date.

Payments are collected and settled by our payment partner, Razorpay. StudioPartner is not a bank or an escrow service, and your money is never held in a StudioPartner account.

Any amount you owe us under these terms or the event ticketing terms, including dispute fees, can be recovered from any of your online payments or payouts — student fees or event tickets — as described in section 7.

Closing or deleting your account doesn’t cancel an amount you owe. An account with an outstanding amount can’t be deleted until it’s cleared.

We may suspend online collection on your account if we suspect fraud or misuse, if your account has an unusually high number of disputes, if an amount you owe is unpaid, or if our payment partner requires it. We’ll tell you why.

If your plan no longer includes Online Fee Collection — because you downgrade, or a trial ends without a paid plan — online collection stops, payment links already sent stop working, and payments already received are still settled to you.

You confirm you have your students’ permission — or a parent’s, for a student under 18 — to send them payment links, receipts and reminders on WhatsApp and email.

You allow us to share the records needed to answer a dispute — the receipt, the payment and the student’s attendance — with our payment partner and the bank.

We’re not responsible for outages, delays or decisions of Razorpay, banks or WhatsApp, including a KYC rejection or a hold on your funds. Our total liability to you under these terms is limited to the Platform Fees we earned from you in the 3 months before the claim. For these services, this replaces section 8 of the Terms of Service.

These terms apply only to Online Fee Collection and are separate from the event ticketing terms. StudioPartner’s general Terms of Service also apply.

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